Salesforce, the leading CRM platform, offers a variety of editions tailored to the needs of all types of businesses. From the Starter Suite, ideal for small organizations, to Einstein 1 Sales, which includes advanced AI and collaboration tools, each edition increases in functionality and cost. It is essential to choose the one that best suits the specific needs of each business.
The process of finding and implementing the most suitable Salesforce solution for your company requires careful work with specialized personnel in various roles. These include Salesforce administrators and developers who play a key role in creating, implementing, and maintaining these solutions.
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Service Cloud Einstein is a Salesforce solution that combines artificial intelligence (AI), CRM data and assisted processes with analytics to optimize the customer experience. It provides service agents with all the information necessary to supply timely responses to situations, it makes predictive responses, recommendations, and automates actions, representing a qualitative leap in customer service optimization.
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Salesforce has made great strides in the market for vertical solutions for specific industries according to their needs. It currently has several clouds that allow accelerating the digital transformation of industrial sectors, through a platform designed to consolidate trust, innovation, and agility.
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Our team is very excited to announce that we’ve been recently named as one of the most recommended IT services companies in all of Miami.
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CRMs and CDPs are two similar technologies that have emerged in the business world to collect, process, and manage customer data. However, each one has a different purpose that has a noticeable effect on the final result. What are they? What differentiates them? Which one is the most suitable for your business? In this article, we provide you with all the necessary information so you can decide.
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CDP -Customer Data Platform- establish a new marketing paradigm, now based on data and customer-centricity. They are basically a set of packaged software solutions designed to collect and combine customer data from all sources and finally create complete and unified profiles of each client.
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Salesforce sales dashboards make it possible for many statistics to be integrated, providing a compact and useful view of the entire company universe. Through these, the sales team and managers can monitor the status and trend of key indicators, as well as the behavior of potential customers and business opportunities.
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As part of its acquisition policy, Salesforce surprised the world with the multi-billion-dollar acquisition of Slack; but what is the future of Chatter for the Salesforce platform after this acquisition? Why would billions be spent on Slack, being a tool with features similar to Chatter? We offer several points of comparison to help you understand.
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With its multiple products and professional services, Salesforce has become a very important tool for the management of our customer database; capable of offering ready, highly customizable solutions to use in your company and boost its growth with cutting-edge tools and technology.
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To be successful in today’s business world, centralized data sources are essential. Achieving an efficient integration between Salesforce and other systems in your business can be challenging, but worth the effort. In this article we will present the main benefits of integrating Salesforce with ERP and the options you have to carry it out.
Read this postFrom start-ups to Fortune 500s, we help businesses of all sizes get the most out of their Salesforce experience.
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