In recent years, Salesforce has poured much of its resources into creating leading solutions to combat climate change. Net Zero Cloud, formerly known as Sustainability Cloud, is an example of one of these. In this cloud, you will find fascinating dashboards that are useful in representing the main environmental indicators of your organization. Among these dashboards, there are 7 that you cannot ignore.
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Salesforce Genie is a hyperscale real-time data platform that powers the entire Customer 360 platform. It enables companies to turn their customer data into highly fluid, personalized experiences that are adaptable to customer needs in real time. It’s the highest level reached in Salesforce’s quest for a fully integrated data platform.
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Salesforce provides us with a strong accounting solution to help organizations embed sustainability into their business. With Net Zero Cloud, companies will be able to easily track, analyze, and report their environmental data on carbon emissions and waste management. The goal? To assist on the path to net zero.
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Einstein Next Best Action is an out-of-the-box solution that makes immediate best actions available to agents and customers. It works as a recommendation engine based on big data that, through predictive analysis, promotes a dynamic workflow in order to correctly maintain the customer pipeline.
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Customer support is a core element for a company to be successful. The occurrence of problems during the interaction of customers with a product is a very delicate scenario for companies. In the Winter ’22 Release, Salesforce introduced the Incident Management tool to Service Cloud. Below, we present its 10 most attractive features.
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Salesforce Omni-Channel is a comprehensive customer service solution that provides a seamless experience across multiple channels by integrating them into a single system. This tool routes the right work to the right agents in real time and provides a complete profile of a customer’s interactions. Thanks to this, agents can respond more efficiently and effectively.
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The Salesforce platform offers a series of features, actions and tools, enough for users and administrators to carry out their work safely. Data protection plays a vital role for organizations. Get to know 10 good security practices recommended by Salesforce that help guarantee the integrity of your information.
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Salesforce Subscription Management is a solution that, through automation and shared data, optimizes the delivery of subscriptions. It allows to automate the processes of sale, invoicing and collection of unified products through the subscription. Likewise, it enables the creation of catalogues, the management of prices and quotes, as well as the monitoring of purchases, invoices and overdue payments in an omnichannel manner.
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Salesforce Billing, as its name suggests, is a CPQ add-on that specializes in billing. In a single data source, it integrates invoices, payments, and income, which allows companies to manage and bill their customers for unified products based on subscription and usage. In this way, it optimizes the provision of services and the payment experience.
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Salesforce integrates capabilities from Service Cloud, Marketing Cloud, and Sales Cloud to provide a powerful customer service. Essentially, the main goal is to optimize the customer experience in order to increase their engagement. To do this, it automates many processes by providing service agents with the necessary information and tools at the right time.
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