The process of finding and implementing the most suitable Salesforce solution for your company requires careful work with specialized personnel in various roles. These include Salesforce administrators and developers who play a key role in creating, implementing, and maintaining these solutions.
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Service Cloud Einstein is a Salesforce solution that combines artificial intelligence (AI), CRM data and assisted processes with analytics to optimize the customer experience. It provides service agents with all the information necessary to supply timely responses to situations, it makes predictive responses, recommendations, and automates actions, representing a qualitative leap in customer service optimization.
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Salesforce has made great strides in the market for vertical solutions for specific industries according to their needs. It currently has several clouds that allow accelerating the digital transformation of industrial sectors, through a platform designed to consolidate trust, innovation, and agility.
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Salesforce sales dashboards make it possible for many statistics to be integrated, providing a compact and useful view of the entire company universe. Through these, the sales team and managers can monitor the status and trend of key indicators, as well as the behavior of potential customers and business opportunities.
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As part of its acquisition policy, Salesforce surprised the world with the multi-billion-dollar acquisition of Slack; but what is the future of Chatter for the Salesforce platform after this acquisition? Why would billions be spent on Slack, being a tool with features similar to Chatter? We offer several points of comparison to help you understand.
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Data Migration Tools are a set of solutions to facilitate the migration of data to and from the CRM platform. They are of the ETL type, and currently, there is a wide variety of options available. The choice of one should be based on business objectives and the specific capabilities of each tool.
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With its multiple products and professional services, Salesforce has become a very important tool for the management of our customer database; capable of offering ready, highly customizable solutions to use in your company and boost its growth with cutting-edge tools and technology.
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To be successful in today’s business world, centralized data sources are essential. Achieving an efficient integration between Salesforce and other systems in your business can be challenging, but worth the effort. In this article we will present the main benefits of integrating Salesforce with ERP and the options you have to carry it out.
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As part of any Salesforce CRM implementation in your company, having separate test environments from the production one is essential to develop new functionalities, to know the impact of updates, provide user training, etc. In this article, you will learn what Salesforce sandboxes are and the characteristics of the 4 different types that are offered.
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With the continuous development of information technologies there is more and more data, applications and devices which companies have to work with. It represents a great challenge to integrate all of this information and to be able to obtain the greatest benefits from it. In this article we will learn why MuleSoft is a solution that you should consider to face this challenge.
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